Shipping and Returns
What is your shipping policy?

Shipping Policy

We use trusted international carriers such as DHL, FedEx, UPS, and local postal services to deliver all Orthokidster orders safely and efficiently.

You can expect your order to arrive within 1–3 business days for local deliveries and 4–9 business days for international deliveries.

Once your order has been shipped, you will receive a confirmation email with a tracking number. Please note that tracking updates may take up to 24 hours to appear after shipment.

If you have not received your order within 7 business days (local) or 14 business days (international), please contact us at contact@orthokidster.com, and our team will gladly follow up with the shipping carrier on your behalf.

FAQ
Who are OrthoKidster™ insoles designed for?

OrthoKidster™ is designed for growing children and teenagers – typically between 7 and 16 years old – but can be used by anyone who needs extra support and comfort. Whether it's for school, sports, or everyday use, they help reduce pain and fatigue caused by growth, overpronation, and activity.
What makes OrthoKidster™ insoles different from others?

OrthoKidster™ insoles are specially designed for growing feet – they combine shock absorption, arch support, and gentle foot alignment correction to reduce pain from overpronation, Sever's disease, and daily stress.

Unlike regular insoles, OrthoKidster™ is created to support children and teenagers through long school days, sports, and growth periods – without adding extra bulk or discomfort.
What size should I choose, and how do I clean them?

Choose the size that matches your shoe size – you don't need to go up a size. The edges can be easily trimmed for a perfect fit. To clean them, simply wipe them with a damp cloth and mild soap. Avoid machine washing.
How long do OrthoKidster™ insoles last?

With regular use, OrthoKidster™ insoles typically last 6–12 months, depending on activity level and growth. We recommend replacing them within this period, as shock absorption and support naturally wear over time – which can reduce effectiveness and cause pain or discomfort to return.
Is OrthoKidster™ approved or recommended by doctors?

Yes. OrthoKidster™ is developed in collaboration with healthcare professionals and is based on proven orthopedic principles used in treating foot problems in children.
What types of pain do OrthoKidster™ insoles help with?

OrthoKidster™ insoles are designed to relieve the most common pain in growing children and teenagers – including heel pain, tender arches, tired knees, and even discomfort in hips or lower back.

Whether the pain is caused by overpronation, Sever's disease, flat feet, or incorrect foot positioning during growth, OrthoKidster™ helps by improving posture and distributing pressure more evenly.

In fact, 95% of users experience noticeable pain relief within the first 7 days – and many continue using them simply because they're far more comfortable than regular insoles.
Are OrthoKidster™ insoles suitable for flat feet or high arches?

Yes, OrthoKidster™ insoles are designed to support both flat feet and high arches by promoting healthy foot positioning and even weight distribution – especially important during growth periods when misalignment can lead to discomfort or pain.
How can I return my order if I am not satisfied?

We're confident you'll love your new insoles, but if you're not satisfied, you have 60 days to try them completely risk-free.

If you wish to return them, you can do so within 60 days of receipt, and we'll naturally refund the full amount.

Just contact us at Contact@orthokidster.dk, and we'll help you with the return and refund – easy and hassle-free.
How much does shipping cost?

Free Express Shipping Worldwide

Once shipped, your order should arrive within 5–9 business days. Duties and taxes are included. With fast 1–2 business day processing, your order will be on its way shortly.

We offer a 60-day satisfaction guarantee on all orders, even if the product has been used. If you are not satisfied with the results, please contact us at contact@orthokidster.com to initiate a hassle-free return — no questions asked.
Can OrthoKidster also be used by adults?

Yes, our insoles can easily be used by adults — many actually find that they provide really good support and relieve both heels, knees, and feet in everyday life.
When will I receive my order?

We work quickly to send your order as soon as possible. Once your order has been shipped, you will receive an email with further information. Delivery time depends on your location.
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