Refunds & Returns

60-Day Results Guarantee

With our 60-day satisfaction guarantee — also known as our money-back guarantee — you can try our products completely risk-free.

Products covered by the guarantee include OrthoKidster™.

If you're not satisfied with the results within this period, we offer a full refund as compensation for your time.

We’re confident that you’ll love our products and experience real, visible benefits — and that’s exactly why we proudly stand behind this guarantee.
Payment

OrthoKidster accepts online payments via VISA, Mastercard, American Express, Klarna, PayPal, and ApplePay.

Payments will only be debited from your account once the physical product is shipped. We do not charge card fees.

OrthoKidster™ uses a secure payment server that encrypts all information via the SSL protocol, which means your data is safe and cannot be accessed by unauthorized parties.

OrthoKidster™’s own website also uses SSL encryption to protect your information.
Cancellation & Modification of Your Order

Need to cancel or change your order?

If you reach out quickly, we might be able to help — but please note that once your order has been packed at our warehouse, changes or cancellations may no longer be possible.

We usually process and pack orders within an hour of purchase, which means there’s only a short window to make changes. That’s why we encourage you to double-check your order before completing checkout to avoid any issues.

If your package has already been packed and you’d still like to cancel, you're welcome to return it — but return shipping will be at your own expense.
Guarantee Terms and Conditions

To qualify for our money-back guarantee, please follow these instructions:

  • Take a clear photo of the product and the specific issue (documented evidence from your camera roll).
  • Send an email to our customer support at Support@orthokidster.com.
  • Your request will be reviewed within 2–3 days after submission.
  • Make sure your photos include valid date and time stamps (screenshots from your camera roll are acceptable).
  • Requests for the money-back guarantee must be submitted within 4 months of receiving the product.

Applications that do not meet these criteria will not be eligible for a refund. We reserve the right to deny a refund request if we are not reasonably satisfied with the evidence provided.
Returns

Returns and Right of Withdrawal

If you regret your purchase within 14 days of receiving the item, you are covered by the right of withdrawal and eligible for a refund, provided the item is unused and in the same condition as when received.

Return via return portal:

https://return.shipmondo.com/Orthokidster

The portal will guide you through the process and provide access to your return label.

Return shipping costs $12, which covers shipping, administration, and handling. This amount will be automatically deducted from your refund.

We refund the full order amount, including the original shipping costs (excluding any extra fees if you selected a non-standard delivery option).

The refund will be issued to the same payment method used at checkout unless otherwise agreed.

We will withhold the refund until the returned item has been received and inspected.

Returned products that are not in near-new condition will not be approved for refund.

Unclaimed packages returned to us after carrier reminders will only be refunded 14 days after the return shipment has been initiated.

In such cases, you may choose to have the package re-shipped for a fee of DKK 112, or have the order canceled, with the fee deducted from your refund.

If you have any questions, please contact our customer support at Support@orthokidster.com.
Guarantee

Warranty (Right to Complain)

In accordance with the Danish Sale of Goods Act, all products come with a 2-year warranty. This warranty covers defects in software, materials, or manufacturing.

If your claim is justified, you may — depending on the situation — have the item repaired, replaced, receive a store credit, or get a partial refund.

Claims regarding defects must be submitted to OrthoKidster within a reasonable time after the defect is discovered. A period of two months is generally considered reasonable.

OrthoKidster will cover reasonable shipping costs in connection with valid warranty claims.

For returns or warranty-related inquiries, please contact us by email at: Support@orthokidster.com

Please note: We do not accept returns sent cash on delivery (COD).

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Customer & Privacy Policy

Customer & Privacy Policy

We do not sell or share your personal information with third parties. Your data is stored solely in our customer database, and you may request the deletion of your information at any time.

Information we collect to fulfill your order:

  • Name
  • Address
  • Email address

We only collect your personal data for the purpose of delivering your order. Personal data is stored by OrthoKidster for up to five years, after which it is deleted.

When we collect personal data through our website, it is always done with your explicit consent, so you are fully informed about what is collected and why.

Only the director and authorized employees at OrthoKidster have access to the registered information. We do not store or transmit customer data in encrypted form.

Your rights as a registered customer:

You have the right to object to the registration of your data and the right to access the information we hold about you. These rights are protected under the Danish Data Protection Act.

Please contact us regarding these rights at: Support@orthokidster.com

Cookies

At https://orthokidster.com/, we use cookies to optimize the website and its functionality, making your visit as smooth as possible.

You can delete cookies from your computer at any time. For more information, please see our Webshop Cookie and Privacy Policy.

The Terms and Conditions were last updated on January 11, 2025.